Privacy Policy
Business Name: Syntax Golf Limited (trading as “Syntax Golf”)
Company Number: 16818503
Registered Address: 52 High Street, Pinner, Middlesex, HA5 5PW
Studio Address: Champions Business Park, Arrowe Brook Road, Wirral, CH49 0AB
Contact: info@syntaxgolf.co.uk
Effective Date: 1 February 2026
Syntax Golf Limited (“Syntax Golf”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.
This policy explains what information we collect, how we use it, and your rights.
1. What We Collect
We may collect and process the following types of personal data:
Account & Booking Information
- Name, email address and contact details
- Membership and booking history
- Payment-related information (processed securely via third-party providers)
Studio Usage Data
- Entry and access records linked to bookings
- System usage information (e.g. session activity)
Video Monitoring
- CCTV footage recorded within the Studio for safety and security purposes
2. How We Use Your Information
We use your data to:
- Manage memberships and bookings
- Provide access to the Studio
- Maintain a safe and secure environment
- Monitor fair and appropriate use of the facility
- Improve our services and operations
- Comply with legal obligations
3. Studio Monitoring
Syntax Golf operates video monitoring systems throughout the Studio.
These systems are used to:
- Support the safety and security of Members and Guests
- Help prevent misuse of the facility
- Assist in resolving incidents where necessary
We do not use facial recognition technology.
4. Lawful Basis
We process personal data on the basis of:
- Legitimate interests — to operate, secure and improve the Studio
- Contractual necessity — to provide memberships and bookings
- Legal obligations — where applicable
5. Storage & Security
We take appropriate measures to protect your data, including:
- Secure systems and access controls
- Encrypted storage and transmission of data
- Use of trusted technology providers
Video and system data may be stored:
- Locally within the Studio systems
- Within secure cloud infrastructure used by our providers
6. Data Retention
We retain personal data only for as long as necessary.
- CCTV and monitoring data is typically retained for a limited period (generally up to 30 days)
- Other data is retained in line with business and legal requirements
Data may be retained for longer where required for investigation or legal purposes.
7. Sharing of Data
We do not sell your personal data.
We may share data with:
- Trusted service providers (e.g. booking systems, payment providers, security systems)
- Law enforcement or authorities where required
All third parties are required to handle data securely and in accordance with applicable laws.
8. Your Rights
You have rights under data protection law, including the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion where appropriate
- Object to certain types of processing
Requests relating to video footage or monitoring data will be considered on a case-by-case basis. Where footage includes other individuals or cannot reasonably be separated, we may limit or refuse the request in accordance with applicable law.
To make a request, please contact: info@syntaxgolf.co.uk
9. Cookies & Website Use
Our website may use cookies and similar technologies to improve user experience and analyse usage. Further details are available on our website.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact
If you have any questions about this policy or how your data is handled, please contact:
Syntax Golf Limited
info@syntaxgolf.co.uk